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General Question
General questions that cover anything non-specific.
Depending on the different service you bought it will vary. Minecraft Servers will normally be setup instantly. VPS Servers will take a bit longer of up to 30 minutes. If you are worried about the service you've bought, feel free to message us and we'll let you know the status. With our customer base constantly increasing, the times may change. We will continuely provide status updates on the client annoucement page.
Yes, you can. That's what makes us
different. When you purchase a service from
us, you have 30 days to request a refund
from us. If you forget to cancel your
subscription one day after your purchase on
your second month or after, you'll get a
100% refund.
We know we can forget about
things so we're here to help! If your server
performance drops for a minimum of 4 hours,
you're entitled to a 15% refund. If your
performance drops over a 1 day period,
you'll be entitled to a 50% refund!
To answer your question simply is we don't overcharge. We know VPS servers are expensive and are difficult to find at a good price. That's why we created Platinum Host. We focus on the things customers want or need. Things like quick servers, tons of unlimited bandwidth and storage for storing those important files. We hope you join us to beat all the other companies in reducing VPS costs.
On all of our servers we have a range of
specs depending on your budget and use case.
The lower priced VPS servers start with a
CPU compared to a Ryzen 5 3200X. Our higher
priced VPS Servers start with a CPU compared
to a Ryzen 9 5900X.
All of our game servers have a
beefy NVME SSD with Unlimited Storage.
Starting from 1GB of RAM you'll be given the
full CPU to play with. This may be limited
if your server utilizes the full CPU for a
long period of time.
Learn more
about our specs
here!
This date is really cool, we started on the
first day of the first month of 2022. In
short it's 01.01.2022.
We have been active for more
than 6 months now but don't let that scare
you. We have a
refund
policy, high specs and a great price. If we
aren't for you, we understand.
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Minecraft Servers
Minecraft Server FAQ.
You can now easily add any Minecraft Plugin
to your server straight from the panel. Head
on over to the Plugins tab
on your chosen server and search the plugin
you wish to install.
If you want to install a plugin manually,
you can head on over to the
File Manager tab on your
chosen server and drag and drop your
.jar file to the
plugins folder.
If you need any help with installing a
specific plugin, you can contact us via
Live Chat,
Email or by creating a
Ticket.
To change your server type, replace the
server.jar file with either Paper, Spigot
etc and restart your server. Our game panel
will handle the rest!
To connect to your server, simply click the
URL below your chosen server name. This will
copy the IP to your clipboard where you can
paste it into Minecraft.
Yes, you can use SFTP to connect to your
server by heading over to the
Settings page and copy the
SFTP Details information
into either WinSCP or FileZilla.
If you already have FileZilla or WinSCP
installed, you can simply press on the
Launch SFTP button. The
panel will then automatically enter the
address and username for you.
You can also change your server name by heading into the Settings page and changing the server name in Change Server Name section of the page.
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VPS Servers
VPS Server FAQ.
At the moment all of our VPS Servers are
equipped with a
Intel(R)
Xeon(R) CPU E5-2690. We think it is the best
CPU for the job.
If you want a different CPU, you can reach
out to us via our
Live
Chat,
Ticket
or by
email.
At the moment, we do not permit the use of
Tor Relays on our VPS Plans. You can reach
out to us via our
Live
Chat,
Ticket
or by
email
to get a VPS Server built specifilly for
Tor.
You can run any type of IRC Services if they
comply with our
Terms
of Service.
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Dedicated Servers
Dedicated Servers FAQ.
Yes, that's the beauty of it. We do not limit the amount of bandwidth you use, full stop!