Refund Policy

Last updated March 13th, 2023

1. Refunds for All Services:

(a) If you are not satisfied with our services, you can request a refund within 7 days of the purchase date.
(b) If you cancel your service within the first 7 days of the purchase date, we will issue a full refund.
(c) If you cancel your service after the first 7 days of the purchase date, no refund will be issued.

2. Chargebacks and Overpayments:

(a) If you make a payment to us and then request a chargeback, your service will be terminated immediately and you able to purchase a new service.
(b) If you make an overpayment to us, we will issue a refund for the overpayment amount within 24 hours.

3. Refund Time:

(a) We will issue a refund within 7 business days of the refund request to the original payment method.
(b) If you do not receive a refund within 7 business days, please contact our customer service team.

4. Exceptions:

We do not offer refunds under any circumstances for the following services:

• Domain name registrations
• SSL certificates
• Setup fees
• Any other fees

5. Other:

(a) If you forget to cancel your subscription one day after your payment has been made on your second month or after, we will refund 100% of your payment.
(b) If your server performance drops for a minimum of 4 hours, you're entitled to a 15% refund or credit. If your performance drops over a 1 day period, you'll be entitled to a 50% refund.
(c) If we see any large performance heavy plugins or applications that may be causing your server to lag or to become slower than usual we won't refund you.
(d) If your service is doing any illegal activity such as DDoS, spamming, or any other illegal activity, we will not refund you. We will suspend your service and you will be banned from all of our services.

6. Abuse:

(a) We reserve the right to refuse a refund if we believe that you are abusing our any of our policies.
(b) If you are found to be abusing our refund policy, you will be banned from all of our services and your account will be terminated.

7. Contact Us:

If you have any questions about our refund policy, please contact us at support@platinumhost.io.